Warranty Extension Program Terms

North America Region Optional Service Program
Warranty Extension Program Service Policy
The Warranty Extension Program can only be purchased in the country where you originally bought your brand-new ASUS product from an authorized ASUS reseller or distributor. The registration window after purchasing is ninety (90) days from your invoice date. You are required to keep both (i.) the proof of purchase of the product and (ii.) the proof of purchase of the Warranty Extension Program for reference if future service requests are required. The Warranty Extension Program and services offered only applies to the ASUS products’ original hardware, excluding software, battery, any external devices, accessories, and any parts not factory installed by ASUS. The Warranty Extension Program does not provide global support. Service is provided following your local standard service policy for the United States and Canada. Only one (1) Warranty Extension Package can be applied for one (1) product. Once your purchased Warranty Extension Program has been activated by ASUS and you have received the warranty certificate there shall be NO REFUNDS, CREDIT, EXCHANGES, and/or DOWNGRADES offered under any circumstances for each ASUS serialized product purchased and the corresponding activated Warranty Extension Program.
WEP Accidental Damage Protection Terms (if applicable)
ASUS Accidental Damage Protection (ADP) covers electrical surges, drops, and liquid spills. Scenarios not covered (but not limited to) by the ADP terms are: scratches and dents, incorrect or inadequate customer installation, lost or stolen products, intentional damage, recovery or transfer of stored data to the product, requests for miscellaneous cables or accessories, and damages caused by acts of God or nature. Filing a claim depends on prior validation and approval by ASUS. Only one (1) ADP claim may be filed per year commencing on the purchase date of your Warranty Extension Program package for the following key parts: LCD panel/Motherboard/CPU/Hard Disk Drive/Optical Disc Drive/Memory module(s). Please note that the following rule shall be strictly followed for allowing only one key part per year per valid ADP claim for a serialized ASUS product for the duration of your entire purchased coverage period. Also note that multiple requests for the same key part within the same ADP claimed year is not allowed. For all other non-key parts such as the chassis (excluding cosmetic defects on exterior panels e.g. scratches, blemishes, discoloration, etc.), the keyboard, and the AC adapter you may apply for an ADP claim multiple times per year per part per serialized ASUS product during the entire purchased coverage period commencing on the purchase date of your Warranty Extension Program package. You are responsible to pay for one-way shipping to a designated ASUS Repair Site, and ASUS will cover the costs of returning the unit to your originating address within the United States and Canada only.
WEP On-Site NBD Limited Hardware Warranty Terms (if applicable)
This On-Site Next Business Day (NBD) Limited Hardware Warranty entitles the sole owner of a qualified ASUS product to receive On-Site NBD service from ASUS authorized repair technicians during the Next Business Day based on prior agreement and confirmation with ASUS Support staff and once scheduled within the Principal Period of Maintenance (PPM), excluding any published US and Canadian holidays, for valid in-warranty repair service of the qualified equipment during the entire purchased coverage period commencing on the purchase date of your Warranty Extension Program package. It applies to ASUS branded products purchased in the United States and Canada only. This warranty applies only to products that are new on the date of purchase from an authorized ASUS product reseller. Please keep the original purchase invoice and warranty card for future service requests.
PPM
 
ASUS authorized repair technicians Principal Period of Maintenance (PPM) for service is between 8:00 a.m. to 6:00 p.m. local time, Monday through Friday, excluding any published US and Canada holidays. ASUS authorized repair technicians shall arrive on-site at the predetermined and agreed upon End User Location during the PPM. End user must be present to confirm and acknowledge any on-site repair service request. ASUS authorized repair technicians will respond on the second business day for any instance where receipt of a service call is after 5:30 p.m. customer local time. On-Site Next Business Day Response Time commitments in Canada are limited to service locations within 30 kilometers of the nearest major metropolitan area.

WEP On-Site NBD Serviceable Areas and Surrounding Territories
 
On-Site NBD Limited Hardware Warranty and any applicable services offered shall only apply to the 48 contiguous states within the United States of America including the District of Colombia. The included serviceable area for state of Alaska is a fifty (50) mile radius around the city of Anchorage ONLY. The included serviceable area for the state of Hawaii includes the islands of Maui, Oahu, and Hawaii ONLY. Next Business Day Response Time commitments in Canada are limited to service locations within thirty (30) kilometers of the nearest major metropolitan area. Please note that service to other areas in Canada, Alaska, or Hawaii not explicitly stated in the document shall incur additional travel fees subject to the ASUS, ASUS Authorized Repair technicians, ASUS Authorized vendors and the Client’s prior approval in writing and shall ONLY be scheduled after the payment of additional fees has been received. This On-Site NBD Limited Hardware Warranty does not apply to incorporated organized, incorporated unorganized, unincorporated organized, and/or unincorporated unorganized territories occupied by the nations of the United States of America or Canada. Service to Mexico is excluded and not applicable to any Warranty Extension Program packages offered by ASUS. For more information regarding serviceable areas please contact ASUS.
Serial Number Verification Process
 
At arrival, the on-site technician needs to verify that the serial number on the work order MATCHES the serial number on product. If the serial number does not match, please contact ASUS support. ASUS on-site technicians cannot perform in-warranty service on a machine that displays an unmatched serial number.
WEP Limitations of Liability
If the product fails during normal and proper use within the warranty period, ASUS will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the product is under warranty, the ownership of the replaced defective parts will automatically be transferred to ASUS. All components repaired or replaced by ASUS Service Centers will be under warranty for the remaining period of your warranty. ASUS will recover the originally configured operating system bundled with the product if the Hard Drive is to be replaced. ASUS will not be liable to restore or transfer the user’s data or programs from the original Hard Disk.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AND ASUS SPECIFICALLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

IF THIS PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND ASUS’ SOLE LIABILITY SHALL BE REPAIR OR REPLACEMENT. ASUS’ MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION UNDER NORMAL USE. ALL ASUS WARRANTY TERMS AND AGREEMENTS ARE NON-TRANSFERABLE AND ONLY APPLY TO THE ORIGINAL UNIT AND ORIGINAL PURCHASER. ASUS IS NOT LIABLE FOR A CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

Exclusions from your ASUS Warranty Extension Program including the WEP On-Site NBD Limited Hardware Warranty Service

ASUS does not warrant uninterrupted or error-free operation of your product. Any technical or other support provided for the product under warranty, such as assistance via telephone with “how-to” questions and those regarding product setup and information will be provided without warranties of any kind. The warranty only covers failures or malfunctions that occur during the warranty period and under normal use conditions as well as any material or workmanship defect outlined in your product user manual, original warranty card, and this document.

Furthermore, the warranty will not apply to or be valid under conditions including but not limited to the following:

  • Damage caused to this Product(s) by you or any non-authorized personnel
  • The serial number of the ASUS product, components or accessories has been altered, does not match the WEP On-Site NBD warranty work order, is cancelled, removed, or otherwise not valid as identified by ASUS
  • There is damage caused by natural disaster, intentional or unintentional misuse, acts of war, abuse, neglect, improper maintenance, or use under abnormal conditions
  • There is damage caused by improper installation or improper connection to a peripheral device (printer, optical drive, etc)
  • There is damage from use outside of the operation or storage parameters or environment detailed in the User's Manual or reasonably acceptable for similar product usage models deemed industry standard best practices
  • There is damage from use of parts not manufactured or sold by ASUS
  • There is damage to or loss of any program, data or removable storage media, or if there are costs from recovering any program or data
  • There is damage from third party software or from virus(es) or
  • There is software loss or data loss that may occur during repair or replacement
  • There is damage caused be accidental drops, spills, fire, or power surges
  • Any (free) bundled accessories or components, which were delivered together with the product
  • Support and costs involved to install or configure the product for any third party software application or hardware device, or network/wireless configuration
  • Due to technology limitations, some devices (e.g. DVD ROM and software player may not play certain titles if applicable to your product) may be limited or not compatible with the ASUS product. These limitations are common to defined standards within the hardware industry and are not specific to your ASUS product
  • You have failed to follow all return materials authorization (“RMA”) instructions provided to you by ASUS
     
If Warranty Extension Program including the WEP On-Site NBD Limited Hardware Warranty Service is required
Contacting ASUS regarding your ASUS Warranty Extension Program including the WEP On-Site NBD Limited Hardware Warranty Service during the valid warranty period does not automatically mean that your product will be repaired free of charge. Upon receiving your product, ASUS reserves the right to check the validity of your warranty and the validity of your request for warranty service. Neither ASUS, ASUS’ Authorized Service Providers, ASUS Repair Centers, ASUS Authorized Repair technicians nor your reseller are responsible for, and disclaim all liability in regard to, any confidential, proprietary or personal information, whether belonging to you or a third party, contained in the product. You must remove all such information from the product prior to returning your product to ASUS. ASUS, ASUS’ Authorized Service Providers, ASUS Repair Centers, or ASUS Authorized Repair technicians are not responsible for damage or loss of any personal data, programs, or removable storage media. ASUS is not responsible for the restoration or reinstallation of any data or programs other than software installed by ASUS when the product was manufactured. Do not return any product to ASUS without first obtaining an RMA number from ASUS.
Before Contacting ASUS:
  • Back up all your personal data and remove any confidential, proprietary information on the hard drive. ASUS will not be responsible for any loss of your own programs, data or information as indicated above.
  • Retrieve the following information from your ASUS product: operating system version, BIOS version, and notify if you have made any recent hardware or software changes.
  • Ensure you have the following information readily available: your ASUS product’s model name, serial number, sales invoice/receipt with date of purchase and warranty card. You will be required to provide proof of purchase before any warranty service shall be offered or is scheduled to be performed.
  • Make sure you are in front of your ASUS product and have your product turned on (if possible) when you call to perform troubleshooting procedures.

When preparing your product for shipment to ASUS’ Service Site, you will need to:
  • Package your product with its original packaging. The original packaging will provide better protection for your product during delivery. Warranty may be voided if the product is damaged due to improper packaging.
  • Please do not send in anything but the product itself unless specially requested by ASUS. Any other items and accessories included in the package sent back to service site will be treated as packaging material, and may not be returned.
     
Please note: if your product is received packed in anything other than its original packaging, ASUS’ Service Site may charge you for appropriate anti-shock packaging when your product is returned.

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